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“KM is dead! Long live knowledge!”

„I believe in the founding principles of KM and I believe in technology as an enabler for KM. I do not believe in the operational concept of KM as it exists today. KM is a term owned by technology …“ Mit diesen Worten leitet David Griffiths seinen Artikel ein. Alles korrekt, alles nachvollziehbar, mit hilfreichen Referenzen, aber alles irgendwie schon tausendmal gesagt. Und ein Artikel über KM, der Technik so beschreibt, wie man Technik vor zehn Jahren beschrieben hat, als Systeme und Datenbanken, aber nicht als soziale Netzwerke, Communities und Plattformen, der wirft natürlich neue Fragen auf.
David Griffiths, Inside Knowledge, Juni/ Juli 2011 (via Theknowledgecore’s Blog)

2 Responses to ““KM is dead! Long live knowledge!””

  1. David Griffiths

    Thank you for the reference to my blog. The one thing I would say is that social networks, communities and platforms are enabled by technology. My point is that for far too many organisations the focus is on knowledge as information, forgetting the power of the human agent – this is more my focus than anything else.

    Also, the focus of my work tends to be on the human side of KM, the ability to engage and motivate people in the development of knowledge resources – for example, competency development. Technology does not acquire, share, develop, use or apply knowledge – people do. People are the gatekeepers of knowledge, they decide what is presented, used, shared and developed.

    Much of technology only serves to pollute knowledge spaces, creating toxic noise that can mask what is really important – too much of our knowledge access is determined by randomness (hardly efficient or effective in today’s complex business environments). Too many organisations look at KM as a database or IS, they are closed and do not often speak of social networks or community platforms. Even when they do, too often the ’solution‘ fails to meed the real needs of the end user.

    I could go on, but there is much more in the (almost) two years worth of blogs/articles since that piece was written. The bottom line is that (still) many organisations are highly dissatisfied with technology based KM solution (never mind how you define ‚technology), we have to ask why? How do these solutions help an organisation overcome complexity? How do they assist in developing dynamic, agile and adpative solutions? How do they help develop the real knowledge resources, people? KM is so much more than technology, that is my core message.




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