“Emergent Learning Forum dedicated its July meeting to the topic. SRI Learning on Demand is issuing a report on it. Bersin & Associates’ latest report is titled The Economics of Outsourcing Training Technology and Operations. T+D will be publishing a series on outsourcing. ASTD says it will effect 50% of major training departments.
Accenture, IBM, and even my Workflow Institute talk about outsourcing learning as if it were already here. So far, I see more smoke than fire. The fire’s on the way; IT, call centers, HR, and finance are being outsourced. However, earlier this year, when I asked Accenture for the names of clients who’d outsourced all training to them, I only got one name: Avaya University.”