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Knowledge management as a doughnut: Shaping your knowledge strategy through communities of practice

Knowing is not merely an individual experience, but one of exchanging and contributing to the knowledge of a community.” Vor diesem Hintergrund sieht Etienne Wenger Communities of Practice (CoP) als “the cornerstones of knowledge management“. In diesem Artikel führt er aus, wodurch sich CoPs auszeichnen:

Domain: “The area of knowledge that brings the community together, gives it its identity, and defines the key issues that members need to address.”
Community: “The group of people for whom the domain is relevant, the quality of the relationships among members, and the definition of the boundary between the inside and the outside.”
Practice: “The body of knowledge, methods, tools, stories, cases, documents, which members share and develop together.”

Auch zur Frage “bottom-up” vs. “top-down” gibt Wenger ein Statement: “The most successful communities have always combined bottom-up enthusiasm and initiative from members with top-down encouragement from the organization.” Und dann wäre da noch das “doughnut model of knowledge management” …
Etienne Wenger, Ivey Business Journal Online, Januar/ Februar 2004 (pdf)
[Kategorien: Knowledge Management]